Join our newly created Finance Help Desk team as we bring the service back in house from an outsourced provider and move towards implementing a new ERP Oracle Fusion system.

The Royal Borough of Kensington and Chelsea is a dynamic and innovative local authority that is passionate about doing the right thing for our residents. We want to see our local communities thrive, so we are committed to delivering exceptional services that are responsive, effective and efficient.

The Role:

This is an exciting opportunity for you to join us at the very start of our new journey as we onboard a new ERP system (Oracle Fusion). This role is perfect for individuals who excel in fast-paced environments and are eager to contribute to the success of the Finance function within the Council. We are seeking an experienced Senior Help Desk Agent to lead on investigating and resolving complex service requests relating to the work of multi-functional finance teams.  

You will work collaboratively as part of a Financial Help Desk team managing an internal service request ticketing system. Duties include end to end query and issue resolution following defined action plans and workflows, producing knowledge articles, advising end users and the task supervision of the Help Desk Agents.  You will be responsible for functional specific systems admin activities such as accounting code maintenance. 

This is a hybrid role where you are required to work on-site at our offices 3 days per week.

Please refer to the Job Description for more information.

About You:

You will be a positive role model and ensure an environment that promotes professionalism, fosters teamwork and enables continuous development of the team.  You will be tactful, responsive and motivated, with an excellent customer centric approach.  You will be great at communicating orally and in writing, able to explain financial and systems-based concepts in simple terms.

You will have significant experience working within a Help Desk environment, ideally gained in a Local Government setting although wider public or private sector experience will be considered. You will provide training and guidance on various Help Desk processes and maintain up to date documentation on the Oracle SharePoint Hub for Finance.

You will have strong analytical skills that allow you to troubleshoot a variety of issues. Your experience of testing solutions to meet user and wider service needs will assist you in contributing to future systems developments. If you do not hold an AAT qualification, proven comparable relevant experience will be as equally beneficial.

In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays. 

To apply please click the Apply Now link below.