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Business Improvement Officer

West Northamptonshire Council
One Angel Square
£31869 - £34663
Closing date
10 Jun 2024

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Highways Maintenance
Job role
Contract Type
Full time

We have an exciting opportunity in our Highways & Transport Business Improvement Team for a Business Improvement Officer.  We are looking for an experienced, efficient, and flexible person who can provide high quality support. It is an extremely interesting and varied position where no two days are the same, we will require you to be flexible and use your own initiative, be able to multitask and meet strict deadlines to meet the demands of the role. 

The role will have some flexibility but you will be required to come into the office on a regular basis.

Our benefits

We offer a wide range of benefits to our employees, these include:

  • Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
  • Cycle to Work scheme. 
  • Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
  • Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
  • Car Lease scheme
  • Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
  • Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
  • Ongoing training and development opportunities.
  • A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
  • Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
  • Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.
What will you be doing?

This role spans the whole of the Highways & Transport Service so as a Business Improvement Officer, you will provide a wide range of activities which will include but not limited to:

  • Performance management
  • Business improvement
  • Risks
  • Freedom of information
  • Complaints

You will be working on a varied workload each day to ensure efficient communication and delivery of service. You will need to follow standardised processes for service requests which include logging, processing, progress-chasing, pulling to together and directly responding to enquires as they come in and escalating where appropriate to provide a final resolution.

You will provide support to managers and colleagues within Highways and Transport as well as providing guidance and support to our Service Provider and other colleagues within WNC.

About you

We are looking for someone who can work under pressure, to deadlines, and who is friendly, reliable, and willing and ready to learn new things.

Applicants will need to be comfortable working as part of team, be able to demonstrate excellent communication and listening skills, along with a commitment to continuous improvement. They will have a good level of IT skills and have excellent attention to detail and be able to prioritise and plan how to allocate your time between conflicting tasks ensuring that all work is completed within the appropriate timescales.  They will have a flexible approach to work and colleagues and have a 'can-do' attitude

This role can be demanding and will require making decision on a daily basis.

For any queries about the role, please contact

About us

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. 

Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council  

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by our DEI staff network group - watch WNC colleagues explain what DEI means to us.


If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email for support.

West Northants Council, where careers thrive.

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