Parking and Processing Assistant
Parking and Processing Assistant, permanent, full time.
Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.
For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working
We have a vacancy within our Parking Services back office team, which is part of the Network Management Team.
Based at County Hall you will work as part of a small team of 8 Parking & Processing Assistants working with the support of an apprentice. The wider Parking Service team includes 19 Civil Enforcement Officers who you will work in close contact with offering advice and support.
The team of Parking & Processing Assistants manage the journey of the Penalty Charge Notices (PCNs) issued, this includes processing informal and formal challenges efficiently, effectively and ensuring that responses are timely, impartial and completed within set timelines and quality guidelines. The team also assist with the production of cases for submission to the Traffic Penalty Tribunal.
The team offer advice and guidance on the progress of PCNs, the Traffic Management Act 2004, the Council's Parking policies, Traffic Regulation Orders (TRO’s) and relevant legislation to customers, CEOs, Customer Service Advisors, and Citizen Advice.
Other duties of the role include the management of dispensations and suspensions requests, processing and distributing a range of parking permits, management of the distribution of parking discs to suppliers and area offices and the management of Fixed Penalty Notice’s through the legal system.
You must be able to talk at ease with customers, and have significant experience of clerical and administration procedures, IT and word processing systems and experience of dealing with difficult and irate customers. You should have experience of working in a high pressure office environment with a strong focus on delivering excellent customer service.
Excellent letter writing skills are essential. You must also have a good general standard of education and have knowledge of relevant legislation, regulations and Traffic Regulation Orders associated with traffic/parking matters.
We are offering:
- A starting salary of £20,444 (Band 4)
- Access to the Local Government Pension Scheme (or other pension scheme)
- A wide range of staff benefits including a competitive annual leave provision
For further information about this vacancy, please contact Alison Dodd on 01670 622519 for an informal discussion.
For a copy of the job description/person specification please click here.
To apply please click the Apply Now link below.