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Customer Service Advisor

North Yorkshire County Council
Northallerton, North Yorkshire
£20,852 To £23,023
Closing date
5 Jun 2022
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Job Details

Do you have excellent communication skills and a passion for Customer Service? Are you someone who can think on your feet? Can you make a difference to someone who really needs it? Would you like a job that has opportunities to grow and develop? We have the role for you!!!!

Here at North Yorkshire County Council we are a forward thinking modern organisation with a strong customer focused ethos and culture. Currently we have exciting opportunities available for Customer Service Advisers to become part of our inspirational Customer Service Team.

In this role you will be the first point of contact for customers. Customers can telephone, web-chat, email or make contact on social media and you will be able to provide a quality response across all of these channels. You will be responsible for receiving and processing all enquiries in line with local and central government requirements. A varied role where no two calls will be same; your day will be very varied. Enquiries could range from reporting of a broken streetlight to someone wishing to access our services on behalf of a family member. Our staff are not only responding to general enquiries but also deal with some very specialist areas of work. To enhance your skills to deal with these calls we offer superb training to enable and encourage career progression into our specific service areas. This role is pivotal to the success of our organisation. A highly rewarding position where you can make a real difference to someone’s life.

Based in our County hall offices in Central Northallerton we are in prime location for easy access to local transport links and commuting routes for local Areas such as Darlington, Stockton and Middlesbrough and surrounding rural villages.

Normally based in our County Hall offices in Central Northallerton which is a prime location for easy access to local transport links and commuting routes for local Areas such as Darlington, Stockton and Middlesbrough and surrounding rural villages.

The role is hybrid working therefore a mixture of office based working and working from home. There is a requirement for all new recruits to attend induction training at County Hall and all necessary IT equipment will be provided for home working therefore you will need a quiet, safe and secure place to work during your home working hours.

In return for your hard work and dedication to our service, we can offer you the chance to be part of a strong and supportive team. Alongside this you will benefit from a variety of competitive employee rewards such as generous leave entitlement, local government pension scheme, employee discount schemes are just one of a range of salary sacrifice schemes available

As a North Yorkshire County Council employee you will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured, our employee assistance programme, to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish.


If there is any information you would like not detailed in the advert please contact Penny Pritchard, Marie Smith or Laura Wood on 01609 536994 or email

To apply please click the link at the bottom of the page.

Application tips:

Before completing your application please ensure that you read the job description and person specification carefully – the information within these documents can be used as a guide for you to complete your supporting evidence section within your application. This section is very important and will play a key role in the success of your application so please take your time when completing it. Please note to be successfully shortlisted, Managers will use your supporting evidence and not consider any CVs uploaded.

Key dates:

Closing date: Sunday 5th June 2022

Interview & Assessment day at County Hall Northallerton: Saturday 18th June 2022


The County of North Yorkshire is the largest County in England and Wales. Within the county are 598 square miles of the Yorkshire Dales National Park, and 530 square miles of the North York Moors National Park. The county is included in the Yorkshire and Humberside Region.

Whilst the economy of the County has traditionally been dependent on agriculture and tourism, there is a fast growing high technology base and this, together with other forms of light manufacturing industry, is of increasing importance. The County Council has an active policy of economic development and the predominantly rural character of the County is highly attractive to high technology businesses as well as the traditional industries of farming, food production and tourism. The County contains several centres of great historic interest, market towns that invite light industrial development, the modern coalfield area in the South, scenic, lightly populated upland areas and the extensive lowland area in the Vale of York.

Find Us
0845 872 7374
County Hall
North Yorkshire
United Kingdom
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