ICT Lead Officer Level 2 (Microsoft 365 Modern Workplace Engineer)

Sandwell, West Midlands
£35,745 - £40,876 per annum
11 Jan 2022
31 Jan 2022
Job role
Contract Type
Full time

Sandwell Council is looking to appoint a full-time, permanent ICT Lead Officer Level 2 experienced as an Office365 Technical Specialist to join our ICT Service.

As a Modern Workplace Engineer, you will play a leading role in the design and delivery of solutions for our customers. You will bring your experience and have a passion for cloud services and innovation with a focus on Modern Workplace collaboration technology.

The post holder must have 3 or more years of experience working in a technical ICT role – ideally within a local government, or other public-sector environment. Previous role(s) should demonstrate a systematic, evidence-based problem-solving approach to finding and fixing faults and an ability to quickly adapt to working with previously unfamiliar technologies/techniques.

The role will require dealing with customers/users at all levels within the organisation, so strong verbal and written (e-mail) communication skills will be required, along with a focus on providing excellent customer service. You will also be required to work alongside our Service Desk where you will complete Incidents & Service Requests to agreed SLAs.

The position requires technical support to be administered to customers both in person and using remote diagnostic tools. The post holder must have a flexible approach and be willing to travel to different sites within the borough; own transport preferred.

You will be responsible for implementing projects for end customers. The focus is on Modern Workplace deployments featuring migrations to Office365 and third-party hosted cloud-based services, Azure Active Directory, Microsoft Teams, OneDrive for Business, the Power Platform and SharePoint Online.

The post holder will ideally have a proven Managed Services background with a range of demonstrable skills in the Microsoft Modern Workplace.

The post holder will be expected to have experience of technical design, proposal writing and implementation of Microsoft / Office 365 solutions.

You will be required to lead technical workshops on Modern Workplace technologies including delivery of technology specific presentations to both large and smaller workshop.

You will be expected to work with Project Managers to deliver projects and convert requirements into real life solutions.

You should evidence experience of low-level scoping of solutions, establishing stakeholder requirements and implementing Office365 hybrid solutions.

You will be responsible for High and Low-level design within the Modern Workspace Technology space.

You should be aware of ITIL service delivery and operational processes to ensure projects are transitioned carefully into the production environment.

We are looking for someone with commitment to staying up to date with 'new to market' technologies to deliver industry best practice service offerings. You will be expected to suggest improvements to achieve efficiency and be the 'go-to' person for Modern Workplace implementation and integration.

This is an excellent opportunity to work on cutting-edge products that will be part of transforming ways of working at Sandwell Council.

You should be aware of ITIL service delivery and operational processes to ensure projects are transitioned carefully into the production environment.

The skills and experience you will add to our team include:

The post holder will need to have technical / practical expertise in a range of Microsoft technologies gained in previous 3rd-line support or system administrator roles:

  • Office 365
  • SharePoint Online / Exchange Online - Hybrid / OneDrive for Business
  • Intune / Azure AD Connect / Multifactor & Conditional Access
  • Microsoft Teams Room Systems (Audio / Visual)
  • Unified Communications / Telephony / Voice
  • Power Platform/Power Automate/Power Apps/ PowerShell / PowerBi
  • Managing Group Policy / Active Directory
  • Microsoft windows server 2016 / 2019 (Virtual / Physical)

The post holder will need to be familiar with working within an ITIL-style service support team and completing work within defined timescales/deadlines.

Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell’s Vision 2030 and also guide us when we recruit.


Educated to Level 5 or equivalent in a relevant subject


37 hours per week

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

Supporting documents
Personnel Specfification
Job Description
Information for applicants