New Homes Customer Care Manager

Camden, London (Greater)
£46,756 to £50,497
07 Jan 2022
30 Jan 2022
Job role
Contract Type

About us

In Camden we are committed to working together to make our borough the best place to live, work, study and visit. Partnership with our communities is central to the way we work, so that everyone can access opportunities, and nobody gets left behind.

The role

The Community Investment Programme (CIP) is our ambitious 15-year plan to invest over £1 billion in schools, homes and community facilities in Camden. Its Camden’s answer to government spending cuts and enables us to continue to invest in our community despite massive cuts in central government funding.

This is an exciting opportunity to join us to oversee our Community Investment Programme (CIP) New Homes Aftercare Team to provide a comprehensive, resident focused service. The post holder will support a smooth transition of our new build homes from construction to occupation and into day-to-day management and maintenance.

In this role you will motivate and manage the New Homes Aftercare Team who perform a key role in the effective handover of new CIP assets from construction until the end of the defect’s liability period. You will build strong relationships with internal and external colleagues to deliver improvements to our excellent handover and aftercare service.

The ideal candidate will have a background in aftercare, including demonstrable experience in management of newly built homes and/or large regeneration/housing planned maintenance programmes.

We are looking for someone who has knowledge and experience of the private sales market and affordable housing, asset management, managing defect and warranty processes.

You will be able to think creatively to problem solve and demonstrate the ability to deal with a wide range of customers, providing solutions to all parties.

Working for Camden

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting our communities, and we’ll redefine what a career can be. If that sounds good to you, we’d love to talk.

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.

Additional information

To view the Job Profile, please click HERE

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the essential criteria listed in the Job Profile.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at or post to 5 Pancras Square, London, N1C 4AG.