ICT Field Engineer

£29,577 - £30,451
03 Dec 2021
15 Dec 2021
Job role
Contract Type
Full time

Are you motivated, experienced and looking for a challenge?

We are looking for the right person to join our team as an ICT Field Engineer, delivering efficient ICT technical support services for Cumbria County Council.

This is an exciting and challenging time to join us, as throughout the organisation we are working in many new ways, and our team is ensuring as many service areas as possible and working scenarios are supported and enabling the Council to provide all its essential functions in innovative and dynamic ways. 

Our Service

The Field Engineers are currently involved in many ICT improvement initiative projects which include the role out of Office 365, Microsoft Teams for keeping in touch, Samsung Tablets to improve remote working, Library and ICT Improvement program, a reliable Room Booking System throughout the Council and Surface Hubs for Remote Meetings, Smartphones for all staff to ensure a more reliable and constant service and there will be many more to come.

The Role

As a Field Engineer, you will work as part of a team of 15, managing and organizing the installation and support of a variety of ICT related products and equipment to the Council’s many ICT end-users. You will work directly with key service areas, providing advanced technical skills and expertise to help successfully deliver projects and improvement initiatives, as well as delivering technical training to end-users and colleagues as and when required.

You will evaluate and configure software and hardware ICT resources, ensuring they meet end-users’ requirements, whilst also analyzing and resolving any product issues. We are looking for someone who can contribute to service improvement; capturing knowledge, working on technical documentation, business continuity planning, and testing technologies to ensure suitability for deployment. 


Who we are looking for

The ideal candidate will work in a flexible, professional manner, and be an excellent team player, as this role involves liaising with the wider ICT team, ICT end-users and third-party suppliers. We are looking for a great communicator, who can develop professional relationships and can adapt to their audience in an effective and engaging way.

It is essential you have in-depth knowledge of computer technology, installation and configuration of PCs, laptops and related hardware, and basic networking, as well as experience in a similar role. The role will involve a mixture of teamwork and independent work, so we are looking for someone organized, hard-working and who can prioritize their workload.

If this sounds like you, and you’d like to join our team, then please apply today.

Interview information

Closing date: 15/12/2021

Interview date: w/c 20/12/2021

Due to the coronavirus, we are operating virtual interviews. This will preferably be undertaken using the Microsoft Teams software which is currently free for new users, however if there are any issues with accessing this technology, we are happy to discuss alternative arrangements prior to the interviews.

Options will be discussed with candidates once they have been invited to the interview stage of the process, and if you have any concerns or adjustments are needed, we are happy to discuss.

What we can offer you

Cumbria County Council is a modern, vibrant place to work offering a range of staff benefits, including:

*Excellent training and development offers

*Flexible working opportunities

*Opportunity to join the Local Government Pension Scheme

*Various perks and discounts schemes, including money off your phone contract and local gyms

*Competitive rates of pay

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Please read the supporting information

Post Specification

Role Profile