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Information and Engagement Worker

Camden London Borough Council
Camden, London (Greater)
£30,893 per annum
Closing date
12 Dec 2021

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Corporate Services, IT
Contract Type
Full time
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Job Details

About Us

Camden is listening to everyone, including you. We’re giving a platform to people inside and outside our community. Because we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. As an Information and Engagement Worker, you’ll help families with young children under 5 to overcome barriers in accessing services and improve outcomes.

The Role

We are looking for an exceptional Information and Engagement Worker to work across the borough to promote early years services, to actively engage families in services and to provide information to ensure parents can make informed choices for their child and family.

The role includes:

  • Providing information to parents and carers, other council departments and partner agencies,
  • Undertaking outreach and engagement work with parents, particularly those facing barriers to accessing services and at most risk of poor outcomes
  • Supporting parents to influence service delivery and take up community leadership roles.

The post holder will also play a key role in building a wide range of highly effective ongoing partnerships with colleagues, partners and parents across Early Years Service and the wider Camden borough.

We encourage applications from all backgrounds and welcome conversations prior to applying.

It is essential you have:

  • Experience of working in early years services, including direct contact with families.
  • Experience of developing and sustaining partnerships e.g. through delivery of information sessions in a community base.

In addition you will have:

  • Knowledge of the factors affecting child and family outcomes and the building blocks for
  • improved education and health outcomes.
  • Knowledge of the barriers experienced by disadvantaged families in accessing services.
  • Knowledge of the Childcare Act 2006, other relevant legislation, policy, research evidence, frameworks and guidance relating to childcare and early education provision and the early years e.g. The First 1001 Days, EYFS, Ofsted framework for early years, early intervention and prevention principles and best practice.
  • Knowledge of the role of early years services in improving outcomes for children, of the range of services available to families with children 0 – 5 years and of the range of early education and childcare options available for families with young children.
  • Knowledge and understanding of child development in the early years.
  • Knowledge of safeguarding and child protection policy, procedures and practice.
  • Knowledge of Health and Safety policy and procedures for service users, visitors, staff and volunteers.  
  • Highly effective communication skills, both written and spoken, with the ability to build successful, positive relationships with parents and others, using inclusive, respectful and non-judgemental approaches.
  • Experience of working with families with children 0 - 5 years in a community setting (paid and/or voluntary capacity).
  • Experience of working within a multi-cultural environment.
  • Experience of organising and facilitating meetings, training and events for parents and staff.
  • Experience of contributing to management reports and of using data to identify and respond to need and to plan and evaluate service development.
  • Experience of working independently and effectively prioritising work to achieve agreed outcomes.
  • Experience of contributing to publicity and web-based materials and information.
  • Experience of providing accurate records, report writing and proof-reading written material.
  • Ability to use IT systems, social media and web-based information effectively with the ability to learn new systems with training and support.
  • Ability to implement safeguarding and child protection procedures.
  • Good numerical skills with ability to work accurately with numerical information.  

Working for Camden

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting people, and we’ll redefine what a career can be. If that sounds good to you, we’d love to talk.

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.

Additional Information

To view the Job Profile, please click HERE

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at or post to 5 Pancras Square, London, N1C 4AG.


Camden: A diverse and vibrant borough
What makes us different?

Camden London Borough Council offers the opportunity to create a place for everyone. The council is committed to excellence and aims to recruit vibrant and talented people to develop and cultivate highly competent work teams. 
Camden Council promotes culture, innovation and excellence by celebrating awards such as the Camden Business Awards, Community Support Awards and Camden Design Awards. 

Great values

Based in the heart of the capital, Camden has much to offer its dedicated staff. The council is committed to excellence, and dedicated to safeguard and support the welfare of vulnerable adults, young people and children. Camden aims to work hand to hand with the communities it serves to find new and better ways to increase quality of life.
Why work for Camden?

  • Camden is committed to providing high quality services
  • Competent and skilled work teams.
  • A trusting, supportive working environment
  • Strong focus on innovation
  • Competitive salary.
  • Free season ticket / travelcard loan scheme. 

Would you like to work in an innovative, multicultural, vibrant and transforming environment?

Camden may offer the opportunity you are looking for.

Find Us
020 7974 4444
Town Hall
Judd Street
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