Housing Inclusion Officer

Greenwich, London (Greater)
£32,418 - £34,209
19 Nov 2021
31 Dec 2021
Job role
Contract Type
Full time

If you are thinking of a career move or looking for a new challenge, a career in helping combat Homelessness is waiting for you!

Join our Virtual Information and Advice session. We will be running virtual training and information sessions prior to recruitment so that you are aware of the work that this role involves and are equipped to make the best of your application on 24th November 2021. 

In the Housing Inclusion Service, we do all we can to ensure that people have homes. We are looking to recruit a cohort of enthusiastic individuals who will bring the right skills and ethos to helping people that are homeless or threatened with homelessness. As part of our team, you will change many lives for the better by supporting people into accommodation.

Housing experience is not required. We will provide comprehensive training for successful candidates. We will be running virtual training and information sessions prior to recruitment so that you are aware of the work that this role involves and are equipped to make the best of your application. We will help kickstart your career in Homelessness.

This role would be ideal for:

  • experienced Housing Officer OR
  • someone with knowledge of the benefits system/tenancy relations OR
  • you could be a customer focussed individual looking for a new and rewarding challenge.

We are looking for individuals with plenty of empathy, good literacy and numeracy skills and some customer service experience. Whatever your background, you will be dealing with complex customer situations that require teamwork, sensitivity and good communication.

Although not compulsory, we are also keen to employ individuals with lived experience of homelessness and/or life in temporary accommodation as we believe people with lived experience of homelessness have unique insight into the factors that contribute to homelessness and can provide solutions that are effective.

The Royal Borough of Greenwich has high levels of housing need and our Service aims to prevent homelessness wherever possible and to enable people to access different housing options. As a Housing Inclusion Officer, you will work to prevent homelessness through various schemes and projects as well as negotiate with landlords to sustain tenancies. Housing Inclusion Officers manage their own caseloads and deliver the duties required by the Homelessness Reduction Act 2017. Housing Inclusion Officers will be involved in investigative casework, home visits, partnership work, one-to-one interviews with applicants and front-line duty work.

For an informal discussion about this opportunity, please contact : attend information session; on 24th November 2021 .

If you require any assistance in viewing or accessing this opportunity, please contact recruitment@royalgreenwich.gov.uk or call 020-8921-8977

Safer recruitment: Royal Borough of Greenwich is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Any roles which involve working with children, young people or vulnerable adults, or roles in which the duties will involve access to sensitive information relating to children, young people or vulnerable adults, the Royal Borough will take up references prior to interview. You should provide details of referees including your current and previous employers, covering the last 5 years. Candidates can request for us not to send a reference request to their current employer prior to interview by emailing us at recruitment@royalgreenwich.gov.uk. As part of our Safer Recruitment Policy, a full employment history is also required for this role. Please provide a full employment history, together with a satisfactory written explanation of any gaps in employment. Unless otherwise stated, a Basic DBS check will be undertaken as part of the pre-employment checks for successful candidates.

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Advert Close: All vacancies close at midnight unless otherwise stated.

How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application. If you have a disability and are unable to meet some of the job requirements specifically because of your disability, please address this in your application. If you meet all the other criteria, you will be shortlisted and we will explore jointly with you if there are ways in which the job can be changed to enable you to meet the requirements.

DBS: This role requires a Basic DBS.

Interview Arrangements: During this time, our priority for all of our recruitment activity is to make sure our applicants, hiring departments and new starters are informed, safe and supported. Careful and thorough consideration will be given to interview arrangements and for any essential in-person recruitment, we will ensure this is held in a suitable, secure setting with additional arrangements to ensure any current safety requirements are fully adhered to.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Interim Working Arrangements: As we review our ways of working, there may be interim working arrangements in place for some of our roles and some roles may still require full or partial essential office attendance. As restrictions ease, alternative working arrangements may be required - please be mindful of this and note the workplace location stated on this advert.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

Related information

Please read any attached documents before applying for this job

Staff Values - Job Documentation File size: 349.49 KB

PS File size: 51.77 KB

JD File size: 168.15 KB

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