Specialist Customer Services Adviser

Hybrid Working. Night Shift – Home working
£27,741 plus unsociable hours payment plus 5% weekend working
16 Nov 2021
28 Nov 2021
Job role
Contract Type
Full time

Are you passionate about Customer Service? Do you have strong interpersonal skills and a commitment to guide others? Are you able to think on your feet and make sound judgement calls?

North Yorkshire County Council’s Customer Service Centre is positive place to work where we have the opportunity to genuinely help others, making a real difference to the communities that we serve. Here we pride ourselves on providing a quality service and solving our customer’s problems, allowing you the opportunity to work in an inspirational environment where you can really add value and experience a great deal of job satisfaction.

We are looking for a Specialist Customer Services Advisor to provide a central point of contact for members of the public ensuring appropriate access to social care services; provided by both our Adult and Children’s Social Care Services. You will be responsible for receiving and processing all enquiries and requests for the service in line with local and central government requirements. You will take ownership of complex customer queries including conducting initial assessments for the social care-based services that we provide.

You will need a high level of resilience to deal with what can be emotionally challenging calls, these could range from reports of abuse concerning a vulnerable child or adult, request for a care assessment for a family member or a death, so you will need to have the ability to make sound judgements and impart knowledge, advice and guidance surrounding social care services.

The role is very rewarding because you can make a big difference to someone’s life.

As a modern council the role offers the opportunity to work flexibly at alternative locations across our hubs within North Yorkshire as well as home working. The flexibility of the hours allow for a positive work/life balance.

In return for your hard work and dedication to our service, we can offer you the chance to be part of a strong and supportive team. You will also benefit a variety of competitive employee rewards such as generous leave entitlement, local government pension scheme and access to Childcare Vouchers which is just one of a range of salary sacrifice schemes available.

For more information and an informal conversation about the role please contact Amy or Lesley on 01609 536994