Environment Locality Officer

Location
Telford, Shropshire
Salary
£27,741 - £29,577 per annum
Posted
06 Oct 2021
Closes
20 Oct 2021
Ref
TWC000005169
Job role
Officer
Contract Type
Full time

The Environment Locality Officer should have a strong background in delivering service improvements and be willing to challenge service delivery from a customer perspective while identifying opportunities to streamline the way we work and embracing channel shift. 

The officer will play a key role in collaborative working with other internal & external stakeholders specifically Engineering Services, Community Safety, Waste, Public Protection, Highway & Transport Services, Parishes and Contractors in order to improve quality & delivery of neighbourhood services in the locality in relation to landscape, environmental and cleansing services. 

The officer will take ownership for resolving enquiries and complaints from the public, elected members, parishes, and other stakeholders either directly or by holding the relevant contractor to account and will be using customer insight into shaping the way services are delivered in the future.  They will take ownership for mapping out new and efficient customer processes to enhance the reputation of the service.

The officer will have a key role of ensuring Pride in Our Community ensuring affordable neighbourhood service improvements are identified, aligned and delivered in order to meet local needs though robust contract management, partnership working, community engagement, involvement of volunteers and identifying new income streams to support delivery.

For further information on the role please click on the job description and person specification which is available below.

Along with your application please also submit a supporting statement outlining how you meet the Person Specification. 

For an informal discussion, please contact Debbie Germany – debbie.germany@telford.gov.uk 

Please complete the online application form as CVs will not be accepted.

We are committed to equality and diversity.

Supporting documents
Environmental Locality Officer JD & PS