Case Services Manager

Canterbury, Kent
In the region of £51,000 per annum plus car allowance
16 Sep 2021
30 Sep 2021
Job role
Contract Type
Full time

Are you interested in joining an ambitious, forward thinking local authority?
Canterbury City Council is a district council in the heart of Kent and offers a vibrant place to work and live.
It is an aspirational city that is steeped in history and culture and has a beautiful, active coastline along with - and village life that epitomises the Garden of England.
We are now looking to recruit a highly-motivated, enthusiastic and experienced Case Services Manager.


They will lead and manage a large team of multiskilled case officers with a focus on providing the highest standards of customer care.


The post holder will be responsible for effective, efficient case management, drawing on relevant skills and expertise to deliver the customer interface for a wide range of council services.


Reporting to the Director of People and Place, they will be responsible for maintaining excellent relationships with specialist teams and deliver a programme of training for case officers to add resilience and drive continuous improvement in the services we provide to our customers.


They need to be adaptable, able to respond to competing priorities and deal with both informal and formal actions in response to service requests.


Essential attributes include an excellent track record in customer service processes, the ability to work under pressure and experience of dealing with complex problems in a challenging environment.


We are going through an exciting organisational change programme as part of our commitment to continually improve customer service.


This is one of the pivotal roles within the new operating model and therefore a permanent role within our new structure.


The role will also form part of the council’s extended management team.


Canterbury City Council is a great place to work. Our conditions include Local Government Pension Scheme membership plus benefits. Our staff benefits package includes generous annual leave and flexible working arrangements, reduced cost leisure membership and excellent training and development opportunities.


For an informal discussion about the post please contact


Interviews to be held weeks commencing 11th and 18th October.