Housing Services Operations Team

Does the sound of joining a new, hardworking, diverse, and friendly team appeal to you?

Can you see yourself playing a key role in helping people to stay in their temporary accommodation?

If so - we have the perfect role for you in the Housing Services Operations Team. The income maximisation team is responsible for preventing debt and taking preventative action for our homeless households in temporary accommodation in both Richmond and Wandsworth

The income maximisation team is looking for an enthusiastic and committed manager who can support a team of 9 officers. We need them to work collaboratively with other teams and services, particularly when managing complex cases.

You will need to have excellent customer skills, and able to give welfare debt advice to our homeless families. The officers need to be passionate in preventing homelessness as well as coming up with solutions to help families to ensure they pay their regular charges.

For an informal discussion about the role please contact Suzanne Radford, Housing Services Operations Coordinator on Suzanne.Radford@richmondandwandsworth.gov.uk and Ghazell Nasir, Head of Housing Services on ghazell.nasir@richmondandwandsworth.gov.uk

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed hours, job shares and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline:

Closing Date: Sunday 26^th September 2021

Shortlisting Date: W/C Monday 27^th September 2021

Interview Date: TBC          

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible.

Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

The application process for this campaign will be anonymised.

We are proud to be a Disability Confident employer.

Important Information:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Richmond and Wandsworth Councils

Attached documents

•  Job Profile