Business Relationship Manager

Homeworking with the expectation to visit County Hall on a weekly basis
£43,857- £47,782
20 Jul 2021
08 Aug 2021
Job role
Contract Type
Full time

Do you have significant experience in a Business Relationship role? Are you looking for a varied role providing you a real opportunity to grow and develop?

Our Service

Here at North Yorkshire County Council our Technology and Change Department support the council to better manage demand and customer experience through effective channel management and customer responsive service design, including increasing the availability and use of digital channels.  The council is committed to delivering modern working environments and flexible workspaces and T&C play a key role in maximising the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems.

We currently have an exciting opportunity for a Business Relationship Manager to join our team as we prepare to deliver the next phase of transformation in North Yorkshire.

Your role as Business Relationship Manager (BRM) is key to developing partnerships with service areas to ensure that T&C strategy and services align with business strategy and support delivery of the business outcomes required. You will identify and promote opportunities to exploit the use of Digital, Data, Technology, Customer services and Process Change to the benefit of the County Council and its partners in terms of improved service outcomes, and act as the trusted advisor, strategic lead and “account manager” for all Technology and Change related work for our business customers, proactively identifying opportunities for improvement for the business, driving the development of  business capabilities and assisting the development of change proposals in support of business objectives leading to the development of the business case and specification.

What you will bring?

To be successful in this role you will have significant experience in a Business Relationship role, have a good understanding of best practice in ITIL service management with exceptional communications skills written and verbal with the ability to influence and negotiate both internal and external stakeholders.

This role offers you a real opportunity to support a large organisation with different work streams with leading technology. As well as the fantastic opportunity for you to grow and develop yourself.

Benefits for working for us

Working in Technology and Change you will be surrounded by a supportive, established team of change management professionals who will help you grow and develop within this role. As a North Yorkshire County Council employee you will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish. For more information on the benefits we offer please see our Total Rewards Brochure. 

If you feel this role is something you could be interested in and would like to know more, please contact Jon Learoyd on 01609 536389 or by emailing on

Key dates

Closing date: 8th August

Interview date: Week commencing the 23rd August.