Bereavement Services Administrator

Greenwich, London (Greater)
£25.137 - £26.520
30 Apr 2021
13 May 2021
Contract Type
Full time

Help to make their day a little easier.

Eltham Crematorium is the UK’s busiest crematorium hosting 3,500 cremations each year and an average of 14 funerals per day. The crematorium is operated by a Joint Committee comprising of Royal Greenwich, Bexley and Dartford Councils.

As a Bereavement Services Assistant, based at the Crematorium, your objective will be to deliver the highest possible standards of care.  This will include ensuring our bereaved customers have as positive an experience with us as is possible.  It’s your attention to detail and empathetic flexible approach that will enable the smooth running of the crematorium – whether that’s talking to the bereaved on the phone, face to face, processing memorial applications, updating files, directing people to the Garden of Remembrance, Chapels, assisting with general enquiries or assisting your colleagues with other bereavement issues, your contribution will be valued by all.

Ideally you’ll have some experience working in a very busy environment within the care or bereavement services arena.  Any supporting qualifications would be advantageous but is not essential.  However, your customer-service skills must be exceptional and have experience of dealing with visitors in a calm, caring and empathetic manner is required.  Good IT, written and communications skills are also essential for this role.  You’ll also be expected to adopt the current processes within the office environment and be able to take instruction, follow guidance and an ability to prioritise workloads to assist your colleagues.

We are seeking a candidate who is flexible and motivated and although this role can be very challenging it is also very rewarding knowing that you are making a difference to people at a very vulnerable and sensitive time in their lives.  You will be joining a small team who understand those challenges and who are able to offer support throughout.

This is a 6-month fixed term opportunity.

Interviews to be held Wednesday 19th May

For an informal discussion about this opportunity, please contact Julie Scott.  .   020 8921 6700  

If you require any assistance in viewing or accessing this opportunity, please contact or call 020-8921-8977

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated

Internal to External: This opportunity has recently been advertised as an opportunity for current RBG employees (internal only advertising). Applications received during the internal advertising period have been considered and processed. If you were interviewed for this position via an application to this job advertisement during the internal advertising period, any further application will not be shortlisted.

How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application. If you have a disability and are unable to meet some of the job requirements specifically because of your disability, please address this in your application. If you meet all the other criteria, you will be shortlisted and we will explore jointly with you if there are ways in which the job can be changed to enable you to meet the requirements.

Interview Arrangements: During this time, our priority for all of our recruitment activity is to make sure our applicants, hiring departments and new starters are informed, safe and supported. Careful and thorough consideration will be given to interview arrangements and for any essential in-person recruitment, we will ensure this is held in a suitable, secure setting with additional arrangements to ensure any current safety requirements are fully adhered to.