Customer Services Assistant - Annualised Hours

England, Essex, Waltham Abbey
£18039 - £19329 per annum
16 Apr 2021
14 May 2021
Job role
Contract Type
Part Time

Customer Services Assistant - Annualised Hours

Permanent, Part Time

up to £19,329 per annum pro rata

Location: Waltham Abbey

This is an annualised salary contract for 20 hours per year (pro rata salary up to £200 per annum). There is an opportunity for additional hours throughout the year to suit business and individual needs.

Primarily based in Waltham Abbey, Chigwell and Buckhurst Hill areas but will be required to travel to Loughton and Epping areas as circumstances dictate.

Do you enjoy working with people?

Enthusiastic about playing a key role in your local community?

A role model for excellent customer service?

The Customer Services Assistant role within the library service encompasses all this and more. Working at the heart of the community, you will enjoy daily interaction with a wide range of people and have the rewarding opportunity to make a real difference to their lives.

Knowledge, skills, and experience

The ideal candidate will enjoy working with customers of all ages and backgrounds. This includes planning and delivering regular events and activities for children, adults, families, and older people, both within the library setting and at other venues in the community. You will also need to be confident in building relationships with local stakeholders, partners, and community groups to identify opportunities to work together.

Effective communication skills are a necessity together with good listening skills to ensure that you can deal with customer enquiries and queries appropriately.

You will be required to carry out a range of clerical tasks and library routines, so the ability to learn and to work quickly and accurately under pressure is essential. You will need to be able to adapt and respond to a complex, ever-changing environment, taking opportunities to improve the way things are done, whilst considering best value for money for the customer and the organisation.

Part of your role also includes being a key holder so you may be required at times to open or close the library, therefore being punctual and reliable is essential.

Library work is varied and can involve working on your own, as well as working with teams both locally and across the county, so you need the ability to motivate yourself for both types of work.

Above all, we are looking for people who genuinely enjoy operating in a customer-focused organisation.

As part of employment with Essex County Council should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained. For further information on the DBS update service please visit:

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

We seek the best talent from the widest pool of people as diversity is key to our success.