Business Analyst

Greenwich, London (Greater)
£37.722 - £40.869
06 Apr 2021
20 Apr 2021
Contract Type
Full time

Royal Greenwich is proud to be a borough synonymous with first class modern services. A world heritage site, our communities are vibrant and diverse, and we pride ourselves on being a well-managed and well-run authority.

We have also recently published our first digital strategy. To make that strategy into a reality, we need to hire a new digital, data and technology team to join our existing skill set.

Our new product function will build all of our new products and services to realise our digital strategy. As a business analyst you'll play a huge part in this, working in multi-disciplinary product teams through the product lifecycle to deliver new user-centred services and iterate existing ones.

As a business analyst, you’ll act as a bridge between business and user need, and technical delivery. You’ll analyse a service, finding the best way to deliver a radically better user experience, including leading on how to measure outcomes and set performance metrics.

You’ll be helping teams to build, taking responsibility for writing user stories and success criteria for features. You’ll drive good prioritisation by building an evidence base for user need and visualising the team’s work.

You’ll be able to sum up large amounts of complex information and deliver it clearly to any audience, and you’ll be comfortable working with both qualitative and quantitative data as well as being able to distill that into key points.

You’ll be passionate about using data to improve product delivery, and about end-to-end service improvements across all channels – you'll be partnering with service areas to help them see what’s possible in their service.

You’ll already be working in agile ways, and be familiar with modern product delivery and ways of working (like using user stories to build and run a backlog). You’ll be in a business analyst or similar role, and you’ll be an advocate for a great user experience.

During the current Covid-19 response you will be working mainly at home; when the pandemic has abated we would like you to work with a mixture of home and office-based working.

Benefits of working for us

This is a great role in a vibrant and growing team; in return, we offer a range of benefits which include: 

  • Annual Season Ticket Loan
  • Childcare Voucher Scheme
  • Learning and development opportunities to maximise your potential, including excellent apprenticeship opportunities at all levels    
  • Reduced rate Gym Membership
  • Eyecare Vouchers
  • Cycle to Work scheme
  • Long Service Awards
  • Generous Annual Leave entitlement 
  • Excellent Pension Scheme
  • GreenwichCard which entitles you to discounts at local businesses
  • Employee Assistance Scheme including external counselling service
  • A range of flexible working arrangements          
  • Staff networks                                                          

With offices based in the heart of Woolwich, Royal Greenwich is a great place to live and work. 

Benefiting from excellent transport links ranging from buses and tubes to trains and ferries, along with the developing Crossrail expansions, Royal Greenwich is one of the easiest boroughs to get to and navigate your way around. It takes 21 minutes to get into central London and 10 minutes from The O2.

The Royal Greenwich Values are: 

  • Improving residents lives and opportunities
  • Demonstrating respect and fairness
  • Taking ownership
  • Doing things better
  • Working together across the Council

If you are interested in applying for any of these roles, we would love to hear from you.

To apply, please click the Apply button below and complete an application form - you will be prompted to upload a CV and a covering letter (of no more than 2 sides of A4).  Please ensure that these clearly show how you meet the criteria set out in the Person Specification document.

As part of the selection process, you will need to explain how you meet the key requirements for this role listed in the advert.


Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated

Internal Only Advert: This vacancy is being advertised internally only – this means it is only open to applications from existing employees, agency workers, apprentices and GSP/GSS employees.

Interview Arrangements: During this time, our priority for all of our recruitment activity is to make sure our applicants, hiring departments and new starters are informed, safe and supported. Careful and thorough consideration will be given to interview arrangements and for any essential in-person recruitment, we will ensure this is held in a suitable, secure setting with additional arrangements to ensure any current safety requirements are fully adhered to.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.