Senior Support Engineer

Greenwich, London (Greater)
£40.869 - £43.860
30 Mar 2021
13 Apr 2021
Job role
Contract Type
Full time

Royal Greenwich is proud to be a borough synonymous with first class modern services. A world heritage site, our communities are vibrant and diverse, and we pride ourselves on being a well-managed and well-run authority.

We have also recently published our first digital strategy. To make that strategy into a reality, we need to hire a new digital, data and technology team to join our existing skill set.

In your role as Senior Support Engineer, you will work with two other Senior Support Engineers to lead and assist the support engineer and mobile technology engineer functions. Day to day you’ll be creating the conditions for the teams to thrive, helping them out with complex problems and guiding them in how best to serve our 4000 staff with technology.

You’ll be the escalation point for the support of end user systems, including working with senior leaders and council members to hear and meet their needs. You’ll give technical guidance and leadership to the more junior members of your team, and use your own expertise to handle more complex incidents. You’ll own problem resolution for large scale incidents, identifying root cause and solution and be involved in key decision-making for change management.

You’ll also be part of our wider support function, working with the service desk, mobile support and infrastructure teams to solve complex problems.

We’re looking for people who balance technical skill with the ability to lead. You’ll be able to calmly deal with a range of complex technical problems when under pressure, to maintain good service levels. You’ll want to develop your team, helping them be the best they can be. And you’ll be able to translate technical language into plain English, so we can better help our staff.

We’re looking for kind, efficient people who are either in or want to grow into a senior role with high responsibility. You should be a positive person who likes to solve problems and develop yourself. You should already be an established engineer.

This is a great opportunity to join a thriving and passionate team. In return, we offer a range of benefits which include:

  • Annual Season Ticket Loan
  • Childcare Voucher Scheme
  • Learning and development opportunities to maximise your potential, including excellent apprenticeship opportunities at all levels    
  • Reduced rate Gym Membership
  • Eyecare Vouchers
  • Cycle to Work scheme
  • Long Service Awards
  • Generous Annual Leave entitlement and
  • Excellent Pension Scheme
  • GreenwichCard which entitles you to discounts at local businesses
  • Employee Assistance Scheme including external counselling service
  • A range of flexible working arrangements          
  • Staff networks          

At the moment, the role will be 100% remote working. As the covid pandemic abates, we would like you to work partly from the office and partly from home.                                                         

Benefits of working for us

With offices based in the heart of Woolwich, Royal Greenwich is a great place to live and work. 

Benefiting from excellent transport links ranging from buses and tubes to trains and ferries, along with the developing Crossrail expansions, Royal Greenwich is one of the easiest boroughs to get to and navigate your way around. It takes 21 minutes to get into central London and 10 minutes from The O2.

The Royal Greenwich Values are:

  • Improving residents lives and opportunities
  • Demonstrating respect and fairness
  • Taking ownership
  • Doing things better
  • Working together across the Council

If you are interested in applying for any of these roles, we would love to hear from you.

To apply, please click the Apply button below and complete an application form - you will be prompted to upload a CV and covering letter.  Please ensure that these clearly show how you meet the criteria set out in the Person Specification document.

If shortlisted, the selection process will require you to further detail and demonstrate how you meet the key requirements for this role listed in the person specification.  



Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Advert Close: All vacancies close at midnight unless otherwise stated

Internal Only Advert: This vacancy is being advertised internally only – this means it is only open to applications from existing employees, agency workers, apprentices and GSP/GSS employees.

Interview Arrangements: During this time, our priority for all of our recruitment activity is to make sure our applicants, hiring departments and new starters are informed, safe and supported. Careful and thorough consideration will be given to interview arrangements and for any essential in-person recruitment, we will ensure this is held in a suitable, secure setting with additional arrangements to ensure any current safety requirements are fully adhered to.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.