Excess Death Management Operations Lead
This role will act as the operations lead for Excess Death Management and key lead on the associated Winter Surge Planning. Working alongside the ECC Coroners Service, this role will work with multi agencies to address the ongoing challenges of mortuary capacity in Essex working the key partners to develop SLA's and formulate insight to be reviewed on an annual basis to ensure that the death management process in Essex is robust
The role will support the Director of Customer Services, and TCG Chair in implementing agreed plans as part of the TCG's response to the pandemic. They will work with the Corners Service to ensure adequate mortuary capacity is available to cover any peaks in demand. This role will oversee detailed collaborative planning activities to ensure that our response is properly aligned with our responsibilities as a Category 1 responder and will be required to work at pace, ensuring that the delivery of our response is enacted expediently without adversely affecting the quality of agreed interventions.
They will oversee communications and engagement activities with all stakeholders in the death management system in Essex to ensure an effective, co-ordinated and robust death management system is achieved and addresses area of concern relating to pressures and capacity in the system in a timely way.
This role is responsible for using insight and data to define, implement and review the winter service surge plans and supporting strategies to deploy resources effectively to meet seasonal demand, including shaping the development of service level agreements. It is also responsible for developing a process to enable EDM plans to be annually updated, using scenario testing with EDM participants to validate that plans are fit for purpose.
Responsible for ensuring an appropriate stand-by team is in place to support the EDM TCG team should the team move to stand-up by triggers being enacted or SCG instructions being received.
Builds strong working relationships with a complex and diverse range of stakeholders and partners across the County eg NHS, Police and contracted funeral directors to deliver shared goals in relation to our response.
Responsible for building relationships with partners involved in cremation and burial services to ensure facilities remain fit for purpose and that robust business continuity plans are in place.
Provide lessons learnt from the pandemic to the relevant Heads of service to support the ongoing work of the registrars and coroners service to deliver robust services that meet the needs of new ways that customers will being doing business with us
Work closely with the Emergency planning team to ensure new legislation is embedded and that there is a two-way flow between ECC and central government on the death management process.
Responsible for ensuring that all planning activities are delivered collaboratively including identification of risks so that informed decisions regarding the responses are made and risks are mitigated.
These will consider industry best practice, regulatory and legal considerations and value for money.
Responsible for driving the delivery of the EDM TCG's agreed response plan and any subsequent plans required to vary the level of response using data and situational insight.
Specific individual and shared targets and objectives are defined annually within the performance management framework.
Skills, Knowledge and Experience
Educated to A level or equivalent by experience with evidence of continuing professional development and expert knowledge in relevant professional area.
Knowledge of the death management system an advantage. Knowledge of Emergency Planning legislation also an advantage.
Experience of matrix management and/or project management an advantage
Demonstrates resilience and adaptability during challenging circumstances and experienced in implementing change and demonstrates a curiosity about potential improvements.
Experienced in successfully influencing change with external partners.
Evidence of effective team management that empowers teams to deliver exemplary levels of service
Please note that Essex County Council has determined that the off-payroll working rules will apply to this assignment and where a worker elects to provide their services through an intermediary (such as a personal services company) then income tax and primary national insurance contributions will be deducted at source from any payments made to the intermediary.
As part of employment with Essex County Council should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained. For further information on the DBS update service please visit: https://www.gov.uk/dbs-update-service
Essex County Council is proud to offer an excellent benefits package to all its employees. For more information please use the following link: https://www.workingforessex.com/benefits/
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
We seek the best talent from the widest pool of people as diversity is key to our success.