Environmental Services Support Officer
This department is responsible for housing, communities and improving the lives of local residents. This includes landlord services and estate management, planning, refurbishment, and advice and support to help maintain healthy and safe homes. A significant part of our work is focused on creating stronger communities, by working together with local residents on recovery following the Grenfell tragedy.
In response to London’s affordable homes crisis, we are committed to building more social housing to help people on lower incomes to live, work, and raise their families in the borough. Our housing team also work closely with affordable housing providers and other agencies to manage homelessness, and give support to older residents to live independently.
To provide administrative and technical support, with responsibility for customer focused first contact for the Estates & Environmental Services Team, providing service, contract and project information and responding to enquiries and complaints.
Please refer to the Job Description for more information.
We are looking for a smart, motivated, support officer to join our busy environmental services team. Being a first point of contact you will have a helpful disposition and take ownership of resolving service-related problems for customers, including communal repairs and pest control issues.
The role will require excellent communication skills dealing with enquiries in person and in writing, and an ability to manage a varied workload in a pressured work environment.
You will enjoy scheduling work for the team, booking appointments, filing, raising purchase orders, monitoring performance, giving technical advice and other administrative duties. Skills in MS Office suite, IT systems, and collaborative team working are also essential as is a minimum GCSE level in maths, English and IT skill.
Use and knowledge of CRM and Service Connect an advantage.
This is an exciting role and offers excellent opportunities for career development across a wide field of services
We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.
We will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.
We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.
RBKC is currently inclusively reviewing its pay, reward and benefits framework.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.