About Us:

This department is responsible for housing, communities and improving the lives of residents.  This includes landlord services and estate management, planning, refurbishment, and advice and support to help maintain healthy and safe homes.

A significant part of our work is focused on creating stronger communities, by working together with residents on recovery following the Grenfell tragedy.  

In response to London’s affordable homes crisis, we are committed to building more social housing to help people on lower incomes to live, work, and raise their families in the borough. Our housing team also work closely with affordable housing providers and other agencies to manage homelessness and give support to older residents to live independently.

The Role:

• To effectively manage, monitor and develop systems which monitor progress of works, chase works ordered, and ensure tenants or prospective tenants, tenancy management and other officers are informed of progress of works and likely completion dates.
• To act as the lead officer when dealing with internal and external customers and customer representatives in respect of services provided by any team in the communal repairs process and to take overall responsibility for achieving performance outcomes and standards.
• To manage projects and ensure value for money in the way services are provided and meet target expenditure.
• To be the department’s subject expert on matters relating to communal repairs management, to assess legislative and other changes affecting the service, develop new and amend existing policies and procedures, and to implement the required change to working practices.
• To play a key role in developing policy, and to develop service strategies and business plans and set individual and team objectives.
• To keep up with and strive to create industry best practice, and to use benchmarking, market research and user engagement to understand and improve services both comparatively and to meet local need and preference.
• Specify and lead improvement projects in communal areas.

What we can offer you

• Competitive Salary
• 24 days leave plus B/Holidays (Increasing to 30 with service)
• Pension scheme

For more information on the role, please see the Job Description

About You:

You will have practical experience of grounds and repair works to common parts of housing estates and will have the ability to build effective relationships with all teams involved in keeping our estates in an excellent condition. Your role will be to plan, pre-inspect, specify and project manage repairs projects and post inspect to ensure quality and costs are within tolerance. You will also analyse data in relation to estates and work with residents and all relevant partners to jointly solve problems and facilitate an excellent environment for our residents.

Role Requirements:

Essential Experience

• Demonstrable experience in a surveying environment
• Excellent leadership and influencing skills
• Staff supervision and performance management
• Planning work programmes
• Contract administration (sub-contractors).
• Financial and quality controls

Key Knowledge and skills

• Building construction and maintenance
• Building contract and negotiation
• Budget management and forecasting
• Ability to present to a range of audiences
• Project management
• High levels of initiative, decision making and problem-solving ability

We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.

We will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

Additional information

RBKC is currently inclusively reviewing its pay, reward and benefits framework.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.