Highways Customer Communications Officer

Boroughbridge, York
£27,741 to £30,451
09 Sep 2020
29 Sep 2020
Job role
Contract Type
Full time

We are looking for a strong communicator to join our Highways Team in Boroughbridge.

As our Customer Communications Officer you will be responsible for undertaking a lead role in all tasks associated with communication and performance management and the political process. You will provide advice, guidance and support in response to telephone queries (including from Members) and brief the Area Manager/Area Management Team as appropriate. Arrange and ensure routine and non-routine correspondence is dealt with on behalf of the Area Manager/Area Management Team. Collate and co-ordinate information, carry out research and analysis in a range of issues/case work, to lead on such matters at an appropriate level and to prepare reports. In addition to this you will also represent the Service at appropriate Corporate/Directorate Communications Meetings, and take a lead role in undertaking actions resulting from those meetings, establish and maintain clear lines of communication with colleagues, agencies and with partners of the Authority, and maintain regular contact with the local Area Business Support Team in relation to correspondence, filing systems and the Area Office commitments.

You must be able to demonstrate recent experience in a fast paced, high performance customer orientated environment, have practical and procedural knowledge of administrative policies and processes. Have a proven track record of working productively in a pressurised environment and demonstrate a range of techniques such as influencing, persuading and/or negotiating with others in a range of situations.

The ideal candidate must be resilient, able to act calmly and think on their feet.

The Highways and Transportation Service forms part of the Business and Environmental Services Directorate, which is situated at County Hall, Northallerton with local offices in Brompton-on Swale, Thirsk, Whitby, Kirby Misperton, Selby, Boroughbridge and Skipton. You will spend time in the Boroughbridge based teams as well travelling to other locations if required.

This is a fantastic opportunity for someone who wants to showcase their potential and grow and develop themselves within a very challenging and demanding role.

Accurate spoken English and Advanced ICT skills is essential for this post.

The role does require travel across the county.

North Yorkshire is a great place to live with easy access to the wonderful countryside of the Yorkshire Dales and North York Moors National Parks and a beautiful coast line. There is a rich diversity of environments to enjoy for all the family - outdoor activities like Brimham Rocks and coastal walks, also vibrant places such as York, Leeds and Harrogate. With good access routes A1(M), A19 and A64 & M62, making North Yorkshire easily accessible from many surrounding areas including Newcastle, Sunderland, Durham, Teesside, Hull, East Riding, West Yorkshire and Doncaster. The Boroughbridge office serves an area matching the York and Harrogate District Council boundaries which is a stunning part of this beautiful County.

In return we can offer you a range of employee benefits including a competitive salary, generous leave entitlement, flexible working hours, a government pension scheme and access to our ‘Everybody Benefits’ package which includes a variety of retail discounts. You can also expect to receive ongoing support throughout your role and to be part of a friendly and dedicated team.

If you have experience in highway design and dealing with the public, we would love to hear from you.

For further information about the role please contact Melisa Burnham on 07989379805

Key dates:

Closing date: 29th September

Interview date: 6th October

Please note all interviews are conducted by Skype Video.

This is a politically restricted post.

Evening and Weekend working may sometimes be required.