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Business Support Officers - Transport Team (2 Jobs)

Employer
Kirklees Metropolitan Council
Location
Kirklees, West Yorkshire
Salary
£19,554 - £21,166
Closing date
1 Mar 2020

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Sector
Transport Planning
Job role
Officer
Contract Type
Full time

These jobs are temporary for up to 11 months, to cover the absence of the substantive post holders. 

The Transport Team is responsible for providing escorted home to school transport for school aged children with special educational needs and disabilities, to schools within Kirklees and beyond. The team also support other services by arranging transport for adults to day care, and other provisions including students attending college, and the transport of school meals.

The team is a very busy and demand led service and the Business Support Officer role is vital as it is the first point of access to the service for customers, and ensures delivery of office functions.

Within the Transport Team you will be required to work flexibly in accordance with the needs of the service, which can mean travelling to other offices/buildings.  You will assist the wider team in ensuring the office functions are delivered in a timely and accurate manner.  Your tasks will support a broad range of areas including supporting children and their families, finance, data input, procurement and recruitment and staff management, as well as more traditional office functions.  

Duties will include: 

  • Specialist and technical administrative support;
  • Data processing (input and retrieval), including service based IT systems;
  • Responding to complex enquiries, including dealing with sensitive information appropriately;
  • Information and record management as directed;
  • Issue Approved Driver Badges in accordance with procedure.
  • Produce routine statistical information and management information;
  • Provide project support, research and collate information as directed;
  • Processing and accounting for payments
  • Arrange meetings, take minutes and produce appropriate documentation;

The ability to communicate well and appropriately at all levels is essential to this role. Very good IT skills are required, and familiarity with a variety of computer packages in particular Microsoft Office, and that you are able to demonstrate business and administration skills to NVQ Level 3.

Due to the nature of the work undertaken in the Transport Team, work priorities can change on a daily basis, and it is therefore essential you are able to deal with a conflicting workload. For example, you may be in the middle of completing a task, and the team receives a call to advise a vehicle with children on board has broken down. When this happens, it is likely that everyone will need to be involved in dealing with this situation, as directed, until it is resolved.

In order to be shortlisted for this job please demonstrate how you meet the Person Checklist as detailed on the attached Job Profile - this information needs to be inserted under the 'Relevant skills, experience and behaviours' section on the Application Form.  CV's will not be accepted.

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