Commercial Services Officer - Funerals
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The London Borough of Brent launched its innovative in house Funeral Service to the public in July 2018. Since that time demand has grown significantly for our service and we are now looking for 2 additional team members to support the growth.
Whilst these posts will focus on Funerals and supporting the funeral service they may from time to time work in other teams across the commercial service area, where suitably trained.
The post will be involved in all aspects of the funeral service from making arrangements, collection and preparation of the deceased to conducting and arranging funerals. This includes driving funeral vehicles, ensuring they meet our high standards of cleanliness, as well as other facilities and buildings.
As part of the 24 / 7 on call rota the post will need to attend homes and businesses to collect deceased and bring into our care. Although there are core hours you will be expected to meet the demand that includes evening and weekend home visits and early start on the morning of some funerals.
As an experienced funeral operative the person will need to demonstrate care and compassion, as well as a having an excellent attention to detail.
You must be of smart appearance and have demonstrate a pride in the service you provide and project a positive image.
Given the variability of the work you will need to be flexible and able to handle significant pressure demands. Whilst unpleasant at times and emotionally demanding the job comes with significant benefits and reward. The thanks we receive from families and relatives alone can be extremely rewarding.
The Officer will need to be able work as part of a team, as well as being able to complete your own tasks in a timely manner and ensure appropriate information shared. Being willing to help others as well as ask for help at times. Candidate will need to demonstrate they are able to prioritise work and understand the importance of timing of actions.
You will also need to be able to handle the physical demands of funerals that include lifting the deceased, carrying stretchers, collections from homes and carrying and lowering coffins. Working outside in all weather and standing for long periods is part of everyday work and some days will be very long.