Customer Access Officer

Greenwich, London (Greater)
£29766 - £30711
23 May 2019
31 May 2019
Job role
Contract Type
Full time

The Customer Access Team (CAT) is the first point of contact for those clients approaching the Housing Inclusion Service. The team provides a walk-in duty service Monday to Friday 9am to 5pm, at the Woolwich Centre, as well as respond to housing enquiries received by telephone or email.

The CAT offers basic housing related information and advice, including initial screening interviews and signposting to the relevant service area or department.

The Housing Inclusion Service is looking for enthusiastic and hardworking individuals who will bring the right skills and ethos to helping people threatened with homelessness. You may be an experienced Housing Officer, or a customer-focused individual looking for a new and rewarding challenge. You will be punctual, resilient, have a flexible approach and be able to treat customers fairly and sensitively.

Our Customer Access Team Officers are expected to demonstrate knowledge of, and ability to deliver the duties required by the Homelessness Reduction Act 2017 to see if clients are eligible and threatened with homelessness.

We are looking for individuals with plenty of empathy and ability to deal sensitively with a range of customers. Whatever your background, you will be skilled in dealing with complex customer situations that require sensitivity and good communication.

We have one Permanent and one Fixed term vacancy for 12 months in the following team:

Customer Access Team – works with single adults and families who are homeless or threatened with homelessness. For an informal discussion about the roles please contact Lydia Lewinson on 020 8921 4823, or Sai Nair on 020 8921 6828.

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

This role requires a Standard DBS. (This post is exempt from the Rehabilitation of Offenders Act,1974)

All vacancies close at midnight unless otherwise stated

This opportunity has recently been advertised as an opportunity for current RBG employees (internal only advertising). Applications received during the internal advertising period have been considered and processed. If you were interviewed for this position via an application to this job advertisement during the internal advertising period, any further application will not be shortlisted.

Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.