Customer Service Advisor
Career Grade: Scale 4 - Scale 6
Do you have experience in delivering first class customer service? Do you like helping people and solving problems? Do you work well as part of a focused and dedicated team in a busy and often demanding environment? Can you promote a positive and professional image of the Royal Borough of Greenwich?
If the answer is yes to all of the above, then we would like to hear from you.
We are currently recruiting for Customer Services Advisors to play a key role in enabling access to services for our residents and service users.
You could be handling incoming telephone calls in the Contact Centre, dealing with customers face-to-face in our Eltham or Woolwich Service Centres or be the first point of contact on Corporate Reception for visitors to The Woolwich Centre or Town Hall.
Dealing with the public you’ll provide advice, interpret queries and re-route the customer appropriately across a range of council services. We are a busy service, handling in excess of 1.5 million customer contacts per year across a range of council services and customer access channels, including telephone, face-to-face and email/web.
Your professional manner and excellent written and verbal communication skills will be matched by a real service ethic and the ability to deal with a range of services provided by The Royal Borough. Together with demonstrated competence in a customer-focused role, a positive, flexible attitude and excellent team-working skills, you’ll also need to be comfortable in using, and learning to use, a range of ICT systems.
You’ll be handling everything from arranging a waste collection to dealing with calls from some of the more vulnerable people living in the borough.
You will work up to 35 hours a week, between 08:00 and 18:00 Monday to Friday. We also encourage applications for part time working, particularly to suit hours around the school run.
We are looking for staff to join us on a permanent or twelve-month fixed-term basis.
Successful candidates will be invited to attend an interview at The Woolwich Centre.
Applicants who have previously applied for this vacancy need not reapply.
Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.
Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.
All vacancies close at midnight unless otherwise stated
Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.