Resource and Performance Officer
This key position in Customer Contact will analyse all aspects of resource utilisation, monitoring trends, building resilience around peaks in demands and to schedule team members to meet this demand by way of a holistic one team approach. The post holder will have the ability to identify efficiencies of both the company and its clients. Successful candidates are required to work independently with very little direct input with a strong ability to link performance to efficiency.
The successful candidate for this role will report directly to the Head of Customer Contact and be responsible for line managing a small team and working closely with the Customer Contact Management Team to identify service priorities. Whilst this role will be predominantly based at a single location, there will be requirements to travel to additional sites.
Whilst the Job Description provides a broad outline of the main duties and responsibilities, there is a real opportunity for the post holder to help define this role and take it forward.
To be considered for this position you must have extensive knowledge of the day to day operations of the Customer Contact service. You will have excellent written, verbal and analytical skills and have excellent time management skills meeting tight deadlines.
Benefits – Time in Service Linked Paid Annual Leave, Annual Leave Purchase Scheme, Flexible Working, Subsidised/Funded training, Employee Assistance Program, Local Government Pension Scheme with annual employer contribution of 21.8% (£5,641.84).
The Company, which is owned by East Lindsey and South Holland District Councils, provides core services to the councils. The Company exists to provide outstanding services to the clients and has an integrated (‘one-team’) ethos with an emphasis on delivering high quality, business focussed, and value-for-money public services.
For an informal discussion please contact Amie Househam on 01507 613321.
If you wish to apply for this role please go to www.cpbs.com to view the full job description and download an application form.
Closing Date – Wednesday 23rd January at noon.